🔐 Privacy Policy – Campbell Tree Care

Last Updated: February 2026

At Campbell Tree Care, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us via our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to safeguarding your data with transparency, security, and respect for your rights.

📄 1. Introduction

Campbell Tree Care is a family-owned and locally operated arborist business servicing Sydney. We provide professional tree removal, trimming & pruning, lopping, stump grinding, storm damage cleanup, mulching, and hedge trimming services. While delivering our services, we may collect personal information from clients, leads, and website visitors. This Privacy Policy outlines how we manage, store, and protect that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of tree service required
• Estimated start date or urgency
• Notes, images, or instructions submitted via forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect pre-filled and user-provided fields such as name, contact details, and project requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to tree service or quote enquiries
• Schedule site visits or consultations
• Send service updates, offers, or follow-ups (if you’ve opted in)
• Improve our website, communication, and customer service
• Comply with Australian privacy and consumer protection laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you submit your information voluntarily
• Contract – to deliver the tree services you request
• Legitimate Interest – to improve client experience and marketing
• Legal Obligation – to comply with taxation or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Campbell Tree Care staff involved in quoting or project delivery
• Trusted third-party services (e.g., Google, Meta, CRM and email marketing tools)
• Website, analytics, and advertising providers working on our behalf

We do not share data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected forms
• Password-protected internal systems
• Restricted access for authorised staff only

In the unlikely event of a data breach, affected users and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access and review personal information we hold about you
• Request corrections to inaccurate details
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if necessary

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand visitor interactions and website performance
• Improve user experience and page speed
• Measure the effectiveness of our online advertising

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When engaging with Campbell Tree Care through third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The latest version will always be available at:
👉 https://campbelltreecare.com.au/privacy-policy

📬 11. Contact Us

For questions, feedback, or privacy-related requests, please contact:

Campbell Tree Care
📧 Email: campbelltreecarepro@gmail.com

📞 Phone: 0431007004
🌐 Website: www.campbelltreecare.com.au